Bengaluru Airport Gets Robots: AI-powered, assist robots will now assist passengers at Kempegowda International Airport, Bengaluru. A statement on Tuesday said that currently in the trial stage, 10 robots have been deployed at the airport to help guide passengers and answer basic questions. It said that the number of robots would be increased in a calibrated manner after knowing the customer feedback and further developed in terms of functionality, features.
Default language of communication will be English
Bengaluru Airport has partnered with Intelligent Solutions Pvt Ltd (specialist in AI and Robotics) to model the robot along with creating a customized passenger service software. The airport said the default language of communication would be English, with additional regional and international languages.
Jayaraj Shanmugam, Chief Operating Officer, Bengaluru International Airport Ltd. said, “Our winning combination has been to meet the passenger requirements and combine new age technology with a customer-centric team.
What will robots do?
The robots will provide a variety of services, including providing information about flight status, passenger convenience services, directional assistance, retail and F&B information, the statement said.
The robots will autonomously navigate through the terminal and take the passengers to their desired locations. If for any reason, the robot is unable to answer the queries, the passengers will be immediately connected to the ‘Airport Help Desk’ via video call on the robot screen itself.